Administrative Access Scheme

The Administrative Access Scheme allows people to be given access to information through a streamlined process. It is an easier and quicker process than the formal Right to Information (RTI) or Information Privacy (IP) application process. Where possible Unitywater will release information under its Administrative Access Scheme. Anyone can apply for information however there is no guarantee that access will be given. In most cases the Administrative Access Scheme is used for applicants who require access to their own personal information. There is no ability to seek a review of an access decision made under this scheme however, applicants that are dissatisfied with such decisions may complain through the Unitywater complaint process.

Information which may be accessed

Any information, as long as it is not exempt, may be accessed under the scheme. In some cases Unitywater may blank out some information before providing it, this is done to protect people's privacy or to protect confidential information

Exempt Information

Information that is exempt under this scheme includes:  

  • information release that is prohibited under law
  • information relating to a current investigation or prosecution (not closed) or other law enforcement activity
  • information that is subject to legal professional privilege
  • information relating to a current dispute resolution (conciliation) case except where the applicant is a party to the dispute or acting on behalf of a party to the dispute.

Administrative Access applications

Applications can be made in writing, by email, in person or over the phone. Requests must include the applicant's full name, signature, contact details and provide details about the information that is being requested. All written requests must be signed and email requests must include a scanned attachment containing the applicant's signature. Unitywater is committed to protecting the privacy of its client's information and only releases information where it is authorised to do so. To ensure that only authorised people receive information Unitywater will ask you a series of questions to verify your identity (verbal requests). Unitywater may refuse to deal with an application that does not meet these requirements or is unreasonable (e.g. very large amounts of information or asks for information previously provided

Administrative Access Scheme fees and charges

There is no application fee associated with making a request however, Unitywater reserves the right to impose fees to reproduce or provide access to the information.

Other ways to access information

Access to information may also be gained by:

  • making an application under the Right to Information Act 2009 (Qld)  
  • making an application under the Information Privacy Act 2009 (Qld)  
  • subpoena

Further information

For further information please contact:

Business Information Manager Unitywater PO Box 953 Caboolture QLD 4510

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