We are committed to resolving your complaints and providing excellent customer service, which is defined in our Customer Charter. If you have any issues with Unitywater we have a thorough internal process to investigate and resolve the matter. We manage complaints in accordance with AS ISO 10002-2006 Customer Satisfaction Guidelines for Complaints Handling in Organisations.
Please contact us first and we will endeavour to resolve any issue, or use our online enquiries form.
If, following our investigations, the complaint is not resolved to your satisfaction we will escalate your complaint to our Complaint Management Team for review.
If, following this review, you still remain dissatisfied with the outcome, you can refer the matter to the Energy and Water Ombudsman Queensland (EWOQ) . The EWOQ is free, fair and independent, and works with you and Unitywater to resolve your complaint.
For more information about the EWOQ:
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Your rights and your obligations as a customer of Unitywater are defined by the Water and Sewerage Services Code for Small Customers in South East Queensland.
Unitywater manages complaints in accordance with AS ISO 10002-2006 Customer SatisfactionGuidelines for Complaints Handling in Organiscations and published this information incompliance with the Public Service Act 2008.
The Queensland Government pensioner water subsidy of $120 will be applied to Unitywater accounts as per the Government’s conditions. This is $30 every quarter for Moreton Bay and Sunshine Coast accounts.
Eligible pensioners can apply for a pensioner rebate by downloading the Pensioner water subsidy application form (PDF).
No, Unitywater does not offer an early (pre due-date) payment discount.
If your pool is heated, reduce the temperature if possible, particularly when the pool is not in use. This will reduce evaporation and save energy.
· If your pool is heated, reduce the temperature if possible, particularly when the pool is not in use. This will reduce evaporation and save energy.