New pricing for residential units, apartments, townhouses, duplexes and mixed-use complexes.

Why is Unitywater introducing a new pricing structure?

What’s different about the new pricing for unit owners?

Why is sewerage usage being calculated as 90% of water usage for residential customers?

What does the new pricing structure mean for residential customers in complexes where each unit has its own water meter to measure water usage?

What does it mean for residential customers where there is only one meter to measure water usage for the complex?

What if I own a unit block and was previously paying only one water access fee and one sewerage access fee for the property?

What about pricing for multi-use complexes that have both residential and commercial occupants such as building with units upstairs and a shop or café downstairs?

Will Unitywater make more money from the changes to pricing for units, apartments, townhouses and duplexes?

Will the new pricing affect the state government subsidy for pensioners?

 

 

Why has Unitywater introduced a new pricing structure?

Unitywater inherited a complex set of fees and charges from six former council areas when it was established in 2010.

We have phased in a new pricing structure with a consistent approach to charging for sewerage and water services throughout the Noosa, Sunshine Coast and Moreton Bay regions.

The new pricing is a fairer way to charge for these services and has more emphasis on user pays. The changes we have made are good news for many customers, delivering lower bills for thousands of property owners, particularly low water users.

 

What’s different about the new pricing for unit owners?

Fixed access charges have gone down, while variable water usage charges have gone up. There are now two tiers for water usage for all residential customers and you can use more water (up to 822 litres per day) at the lower tier-one price.

Instead of a higher fixed access charge for sewerage, you pay a lower fixed charge and a variable sewerage usage charge. Sewerage usage is calculated as being 90% of the water that enters your property through your water meter, capped at an average of 740 litres per day for residential customers.

Our new pricing structure has more emphasis on user pays, so you have more control over your bills.

 

Why is sewerage usage being calculated as 90% of water usage for residential customers?

Sewage includes everything that enters sinks, drains, is flushed down toilets and discharged from appliances such as dishwashers and washing machines. Your sewerage usage is therefore directly linked to your water usage.

Most unit owners would return more than 90% of the water they use to the sewerage network.

The cap on sewerage usage charges ensures that no residential customer pays more than 49 cents per day for sewerage usage and the vast majority of unit owners pay less than this amount.

 

What does the new pricing structure mean for residential customers in complexes where each unit has its own water meter to measure water usage?

There are lower sewerage and water access fees, and sewerage and water usage charges will be based on the water meter reading for each individual unit. Most of these customers receive lower bills under the new structure.

 

What does it mean for residential customers where there is only one meter to measure water usage for the complex?

There will be lower sewerage and water access fees for each unit and total sewerage and water usage charges will be divided between units based on lot entitlement. Most of these customers pay less for sewerage and water services under the new structure.

 

What if I own a unit block and was previously paying only one water access fee and one sewerage access fee for the property?

One water access charge and one sewerage access charge now applies for each unit. Most complexes have always paid access fees for each unit. This is now consistent across our service area.

Most unit owners pay less under the new structure.

 

What about pricing for multi-use complexes that have both residential and commercial occupants such as buildings with units upstairs and a shop or café downstairs?

If the complex is billed as a single lot, it is considered to be a non-residential property and charged under the pricing structure for non-residential customers. That means your sewerage and water access charges are based on the size of your water meter, there is one tier for water usage and sewerage usage is calculated as a percentage of your water usage based on the council land use code for the building.

If the units are on separate lots, then the pricing is based on the land use code for each. If your property is defined as residential, then the residential pricing structure for units applies.

 

Is Unitywater making more money from the changes to pricing for units, apartments, townhouses and duplexes?

No. In fact the changes to pricing for residential units is costing Unitywater $1.16 million in lost revenue, due to the reduction in bills for the majority of these property owners. We will continue to work hard to identify ongoing savings to cover this cost.

 

Does the new pricing affect the State Government subsidy for pensioners?

No. Those who were previously eligible continue to receive the $120 annual subsidy on their sewerage and water bills.

    Saving Tips
  • Watering Tip #1

    The best time to water the garden is in the cooler time of early morning or late evening where there is less water loss from evaporation.