Contact us






Email or SMS details about a leak (24 hours)

Report a leak







Other faults and emergencies (24 hours)                        1300 086 489

Manage your account online

Quick and easy account

management 24/7


 Register in a few simple
steps – all you need is
your account number



Automatic reminders

when your bill is due


Submit a form

General service request or enquiry


Water, sewerage or trade waste service request


Provide feedback (compliment/ complaint)


Speaker request 

Click here


Click here


Click here


Click here


Contact our Customer Service Team

Call the Customer Contact Centre 

8.30am – 5.00pm Monday to Friday

(Excluding public holidays)


International phone number

Write to us

PO Box 953, Caboolture QLD 4510 


Fax: (07) 5431 8288


Visit a customer service counter

 1300 086 489 



 +61 7 5431 8333 






  8.30am – 5.00pm Monday to Friday
  (Excluding public holidays)

  Caboolture: Ground Floor, 33 King Street


   Maroochydore:  Ground Floor, 6-10 Maud Street


Frequently asked questions
Answers to some frequently asked questions
Forms & fact sheets
Download all your forms and factsheets here.
Water safe to consume in Petrie
Residents in Petrie and Old Petrie Town are asked to boil drinking water after some water quality concerns were reported.
    Saving Tips
  • Bathroom Tip #2

    Use a bucket to catch water while the shower warms up. You can then reuse this water on your garden. If it takes 30 seconds for your shower to warm up, you could collect up to 10 litres of water for your garden.